Privacy Policy

Last Updated: November 2025

1. Introduction

Welcome to مطعمي ("the App"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our application.

2. Information We Collect

2.1 Information You Provide

• Phone Number: Used for authentication and account creation
• Name: Your name for personalizing your experience
• Profile Information: Any additional information you choose to share
• Saved Addresses: Delivery addresses you save for convenience

2.2 Automatically Collected Information

• Location Data: We collect your location to identify nearby businesses and enable smart address detection
• FCM Tokens: Used for Firebase Cloud Messaging to send order notifications
• Usage Data: How you interact with the app to improve our service

2.3 Order Information

• Order history and purchases
• Chat conversations with AI assistant and merchants
• Product preferences

3. How We Use Your Information

We use the collected information for the following purposes:

• Order Processing: Create and manage your orders
• Notifications: Send updates about your order status
• AI Chat Assistant: Provide product recommendations and order assistance via OpenAI
• Image Enhancement: Improve product images using AI (Replicate API)
• Location Detection: Suggest saved addresses based on your current location
• Service Improvement: Enhance app functionality and user experience

4. Third-Party Services

Our app uses the following third-party services:

4.1 Firebase (Google)

• Authentication (Phone, Google, Apple Sign-In)
• Firestore Database (data storage)
• Cloud Functions (server-side processing)
• Cloud Messaging (notifications)
• Storage (image storage)

Firebase Privacy Policy

4.2 OpenAI

• Chat message processing for smart order assistant
• Product recommendations

OpenAI Privacy Policy

4.3 Replicate

• AI-powered product image enhancement
• Background removal

Replicate Privacy Policy

4.4 Weaviate

• Semantic product search
• Product indexing

Weaviate Privacy Policy

5. Data Security

We implement security measures to protect your data:

• Encryption of data in transit and at rest
• Secure authentication via Firebase Auth
• Automatic FCM token deletion on logout
• Permission verification for all sensitive operations
• Regular security updates

6. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct your information
• Deletion: Request deletion of your account and data
• Object: Object to processing of your data in certain circumstances
• Portability: Request a copy of your data in a usable format

7. Data Retention

We retain your data while your account is active. Upon account deletion, your personal data will be deleted within 30 days, except for data required to be retained for legal purposes.

8. Children's Privacy

Our app is not directed to children under 13. We do not knowingly collect information from children under this age.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes via the app or email.

10. Contact Us